Full Route Shipping Protection Terms & Conditions
Shipping Protection gives you peace of mind while saving you time and money.
Shipping Protection
Coverage in case your package is damaged in transit, stolen, or doesn't arrive.
Instant Issue Resolution
Get a refund or replacement in just a few clicks.
24/7 Claim Support
Route is here for you whenever an issue arises — with an average response time of under an hour.
Carbon Neutral Shipping
Offset the carbon emissions from shipping your package.
Route Shipping Protection extends coverage for online purchases that are lost or damaged in transit, or stolen immediately after the carrier’s proof of delivery where Route traces the transportation. Route App, Inc. (Route) is the named insured on the shipping insurance policy (“Policy”); Route Insurance Solutions (“RIS”), Route’s licensed producer entity, procures the Policy from SEG Insurance Ltd. Route, through RIS, may receive compensation for its services. With respect to goods purchased on a subscription basis, adding Route Shipping Protection to an initial subscription purchase will automatically add Route Shipping Protection and the premium to all subsequent installments of the subscription. Route Shipping Protection is neither returnable nor refundable.
File a claim
https://claims.route.com/
Privacy & Data Security Statement
https://route.com/privacy
Terms & Conditions
https://route.com/terms-and-conditions